Customer Reactivation Solutions

While getting new customers into your business, whether brick & mortar, or online, is exciting, keeping them coming back frequently is even more exhilarating. Many businesses make the mistake of neglecting their “inactive” customer lists. Sure they may send out the periodic newsletter or special promotion (assuming that the customer is included in their email list), but most fail to reengage with their existing or past customers on a deeply personal level. On the same note, many business owners are left scratching their head as to why a customer stopped scheduling appointments, or decreased their frequency of purchases.

Our proven customer reactivation solutions are designed to leverage your existing customer file through email and direct mail channels. Our suite of tools will reignite your dormant customers into active buyers. And the best part is, you only pay for performance.

Patient Reactivation Solutions

Ok, let’s be honest. Everyone loves getting a new patient. It feels very rewarding for all involved. A bad day can be turned into a good day by successfully acquiring a new patient. Without new patient acquisition, a practice would be nothing.

Why do dentists like to spend so much money to acquire new patients? Is new patient acquisition more important than retention? The answer is no. If you do the math, a patient over a lifespan is worth volumes more than a new patient’s first appointment (or 2 appointments). Everyone knows this. Acquisition is more glamorous than retention, so it receives the spotlight.

It is more important to look at acquisition vs. retention from another angle to understand their relationship. Retention would not be possible without acquisition. Therefore acquisition is the first step. Growth is not possible without retention. So retention is the second step.

Leverage our proven reactivation solutions to grow your practice and extract revenue from your inactive patients today. And the best part is, you only pay for performance.

Please contact us to see how a Customer Reactivation Solution can increase your practices or businesses revenue, while reducing new patient and customer acquisition costs.